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Privacy policy

Last updated: 29 September 2026

Respecting the provisions of current legislation, www.telycall.com (hereinafter also Website) undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected.

Laws that this privacy policy incorporates

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it respects the following rules:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the controller of personal data

The controller of the personal data collected on www.telycall.com is:

  • Identity of the controller: Telycan S.L.
  • Trade name: Telycan
  • NIF: B-35226166
  • Address: C/ Pérez del Toro, 16 – Las Palmas de Gran Canaria
  • Email: telycan@telycan.net
  • Activity: Telecommunications and IT (ICT)

Record of personal data

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data you send us by email through www.telycall.com will be incorporated and processed in our files in order to facilitate, expedite and fulfil the commitments established between www.telycall.com and the User or the maintenance of the relationship established, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR applies, a record of processing activities is maintained that specifies, according to its purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles included in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

  • Principle of lawfulness, fairness and transparency: the User’s consent will be required at all times following completely transparent information about the purposes for which personal data is collected.
  • Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
  • Data minimisation principle: the personal data collected will only be those strictly necessary in relation to the purposes for which they are processed.
  • Accuracy principle: personal data must be accurate and always up to date.
  • Storage limitation principle: personal data will only be kept in a form that allows the identification of the User for the time necessary for the purposes of its processing.
  • Principle of integrity and confidentiality: personal data will be processed in a way that guarantees its security and confidentiality.
  • Principle of accountability: the controller will be responsible for ensuring that the previous principles are met.

Categories of personal data

The categories of data processed on www.telycall.com are solely identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

The legal basis for the processing of personal data is the consent of the data subject. www.telycall.com undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User has the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent will not condition the use of the Website.

What type of data does www.telycall.com collect from its clients and users?

www.telycall.com collects the following personal data:

  • Identification and contact data (name, telephone, email, organisation, etc.). We collect this data when you write to us at the email address shown on the website.
  • Other data provided voluntarily by you when contacting us. If you contact us for any reason (a complaint, a question, etc.), we collect the information that you bring to our attention in order to respond to your request.

What type of data does www.telycall.com collect from people who only visit the website to consult information?

This website does not set cookies, has no forms and uses no analytics or tracking tools: simply visiting it does not provide us with any personal data.

What do we use your personal data for?

We use the data for the following purposes:

  • To respond to the requests that you voluntarily make to us (among others, complaints, questions, etc.). The processing of this data is necessary to maintain the contractual relationship with you, or is based on your consent.
  • To carry out statistical studies and/or satisfaction surveys in relation to the services or products provided that help us improve the service or design new functionalities.
  • Statistical studies. We carry out statistical studies to improve our services or design new functionalities. For example, we will evaluate satisfaction levels. The legal basis for this processing is the legitimate interest of www.telycall.com in processing your personal data and, in particular, your opinion about the service and the information that you may provide, to generate statistical or aggregated studies that allow the services to be improved.
  • Satisfaction surveys. Likewise, we may carry out satisfaction surveys related to our products and/or services, for which we may contact you by telephone and email. In no case will measures be taken that affect you individually, and your personal data will be anonymised. www.telycall.com considers that this purpose is compatible with the commercial relationship, since there is a relationship between both purposes (we carry out satisfaction surveys to be able to provide you with a better service). We understand, on the other hand, that you can reasonably expect your personal information to be processed for this purpose.
  • To offer or send you commercial information related to the services or products marketed by www.telycall.com, as well as about related activities and events, provided that you give us your consent. If you authorise us to do so, we may send you these promotional communications by any means. The processing of data for this purpose is based on your consent.

Who do we share your data with?

www.telycall.com does not share information with third parties. If it were necessary to share information, you would be informed in advance.

Personal data of minors

Respecting the provisions of article 8 of the GDPR and article 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may lawfully give their consent for the processing of their personal data by www.telycall.com. In the case of a minor under 14 years of age, the consent of the parents or guardians will be necessary for the processing, and this will only be considered lawful to the extent that they have authorised it.

Secrecy and security of personal data

www.telycall.com undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, so that the security of personal data is guaranteed and the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised communication of or access to such data, is avoided.

However, because www.telycall.com cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the controller undertakes to inform the User without undue delay when a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a personal data breach is understood to be any breach of security that leads to the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised communication of or access to such data.

The personal data will be treated as confidential by the controller, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

Rights derived from the processing of personal data

The User may exercise against the controller the following rights recognised in the GDPR and in Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

  • Right of access: the User’s right to obtain confirmation of whether or not www.telycall.com is processing their personal data and, if so, to obtain information about their specific personal data and the processing that www.telycall.com has carried out or carries out, as well as, among other things, the information available on the origin of said data and the recipients of the communications made or planned.
  • Right to rectification: the User’s right to have their personal data modified when it turns out to be inaccurate or, taking into account the purposes of the processing, incomplete.
  • Right to erasure («right to be forgotten»): the User’s right, provided that current legislation does not establish otherwise, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to erasing the data, the controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform the controllers who are processing the personal data of the data subject’s request to erase any link to those personal data.
  • Right to restriction of processing: the User’s right to restrict the processing of their personal data. The User has the right to obtain the restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
  • Right to data portability: where the processing is carried out by automated means, the User will have the right to receive from the controller their personal data in a structured, commonly used and machine-readable format, and to transmit them to another controller. Whenever technically possible, the controller will directly transmit the data to that other controller.
  • Right to object: the User’s right not to have their personal data processed or to have the processing by www.telycall.com stopped.
  • Right not to be subject to a decision based solely on automated processing, including profiling: the User’s right not to be subject to an individual decision based solely on the automated processing of their personal data, including profiling, unless current legislation establishes otherwise.

Thus, the User may exercise their rights through written communication addressed to the controller with the reference «RGPD-TELYCAN», specifying:

  • Name and surname of the User and a copy of their national ID. Where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The copy of the ID may be replaced by any other legally valid means that proves identity.
  • The request, with the specific reasons for it or the information you want to access.
  • Address for notification purposes.
  • Date and signature of the applicant.
  • Any document that supports the request.

This request and any other attached document may be sent to the following address and/or email:

  • Postal address: Pérez del Toro, 16 – 35004 Las Palmas de Gran Canaria
  • Email: telycan@telycan.net

The Website may include hyperlinks or links that allow access to web pages of third parties other than www.telycall.com, and which are therefore not operated by www.telycall.com. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Claims before the supervisory authority

If the User considers that there is a problem or infringement of current regulations in the way their personal data is being processed, they will have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular in the State of their habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (www.aepd.es).

Acceptance of and changes to this privacy policy

The User must have read and agree with the conditions on the protection of personal data contained in this Privacy Policy, and accept the processing of their personal data so that the controller can proceed with it in the manner, during the periods and for the purposes indicated. The use of the Website implies acceptance of its Privacy Policy.

www.telycall.com reserves the right to modify its Privacy Policy according to its own criteria, or as a result of a legislative, jurisprudential or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to consult this page periodically to be aware of the latest changes or updates.